Refund Policy

Thank you for your order. We strive to ensure you are completely satisfied with our services. However, if you are not happy with your purchase for any reason, you may be eligible for a refund under the terms outlined below. We are committed to delivering high-quality work within the agreed-upon deadline. If we fail to meet our commitments, you may qualify for a partial or full refund as per this policy.

Refund Eligibility

To request a refund, you must:

• First contact our support team at support@techclimb.uk to attempt resolution.
• Submit a formal refund request within 7 days of your order (if unresolved).
• Provide proof of our failure to meet commitments (e.g., missed deadlines, unmet requirements after revisions).

⚠ Important: If a dispute or chargeback is filed without first contacting support@techclimb.uk for resolution, the client will not be eligible for any refund. Each refund request will be reviewed individually. We reserve the right to make exceptions in unique circumstances to ensure fairness.

Eligible for Refund:

⚠ Note: A detailed report proving our failure must be submitted for audit by our independent team before approval.

Not Eligible for Refund:

Refund Process

1. Contact support@techclimb.uk to attempt resolution.
2. If unresolved, submit a refund request with supporting evidence.
3. Our team will review and audit the claim (may take up to 30 business days).
4. If approved, the refund will be processed via the original payment method ( minus a 15% transaction fee).
5. You will receive an email confirmation upon completion.